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Yes we are OPEN! Playgrounds are go! Pony Sit Ons are go! Cafe Open!

 

Booking Required: Pre-booking still required for your entry time: link further down!

 

Masks and Safety: Guidance is that masks are mandatory for over 11 year-old children and adults in our indoor areas (Creepy Critters, Hatchery, Piggery, Shop). There are plenty of hand-wash facilities and sanitiser stations. We are operating on a "book your start time" system, staggering entry, and have one way trail in place. We are now ONLY taking online bookings so please don't turn up on the day.

 

RULE OF 6: Please do not break the law by booking for more than 6 people unless you are a support bubble according to the government definition (see link, below, f you aren't sure) or if you are a genuine household of greater than 6. If you book for a larger group, or make two consecutive bookings under the same name, or using the same contact details or payment card, you are illegally gathering and we will cancel your booking (if we spot it before arrival), or ask you to leave it becomes evident when you are here. If you wish to come on the same day as friends then they must make a separate booking and remain social distanced from you for the duration of your visit.

https://www.gov.uk/guidance/making-a-support-bubble-with-another-household

 

What's On: Everything is on, except the Tractor Trailer Ride (to compensate, we're giving every paying child a £2 voucher for the shop). For those that have been before, expect things to be a bit different with our staff facilitating the interactions with the animals on a family-by-family basis rather than in groups; that's things like the chick chat, collect and egg, pet a bunny, sit on pony.

 

Eating facilities: You can picnic or eat buy food from our cafe, or mix and match. We are running a cut back menu but there's something for most people's tastes. We don't take bookings for the cafe so just pop in when it suits you, during or after your visit. The Big Play Barn cafe is also operating on a similar basis.

 

The Big Play Barn:

a) If you wish to book for JUST a play barn visit, please do so from their website.

b) If you wish to add an indoor play to a farm booking, then just make a normal farm booking, below, and then pay the discounted upgrade, on the day (£5 per child). We don't take reservations for upgrades but we do reserve large numbers of upgrade spaces. Please note that on wet days, although we allocate a large number of tickets for farm visitor use, the demand is hard to predict and on very rare occasions we will not be able to permit entry until the numbers of children playing indoors has dropped.

c) We have a new late Farm Entry and Play Barn discount ticket: after 3pm at the weekend you can buy, at a reduced rate, a combination ticket. This allows an approx. 2.5 hour stay, split across the farm and the play barn. See the booking calendar for these slots.

 

Animal feeding: Included in child entry. We can now give you buckets of food (cleaned between uses) to offer the animals.

 

Booking: Book the time you'd like to start your visit. The first time shown on your booking is your check-in time at which point you can enter the animal areas. Please choose the time you will get to us by. You may then stay as long as you like.

CLICK HERE to book your Farm ENTRY TIME

 

Cancellations: Bookings are non-refundable but we'll move your slot if you or any of  your group are unwell if you let us know before 7.00am on the day. Message us on Facebook or use our contact form / email and we will get back to you. One reschedule is free but subsequent moves will be charged a £5 admin fee.

We are 90% undercover so we do not accept reschedule requests because of wet weather.

 

FAQs

I am a carer, how does it work for me?

We allow one free carer for a paying disabled child or adult in your care. Please book online as normal, leaving the carer off the booking completely. Please be prepared to show proof of status either of the carer or the person who is dependent on you. We accept the following. If you can't provide one of these then please book and pay for your adult:

Valid Disability Living Allowance or Attendance Allowance award letter

Valid Personal Independence payment award letter

A current valid Blue Badge

A valid letter from your GP stating the need for a carer dated within the last 6 months.

 

Do I pay for a baby?

We charge normal child entry from 12 months. Under 1s come in free, but if your child is near 12 months and may appear to be older to our staff, then please bring  photo proof of DOB on your phone in case we ask. We are sorry to ask for that but unfortunately we do have instances where much older toddlers are declared as free-entry "babies" … a photo of DOB on a birth certificate, passport or red medical book clears that up straight away. Some parents opt to pay for their under 12 months child as they wish them to have the bucket of animal feed, pony-sit-on, hunt-for-an-egg, etc. If you wish to do this then please add them as a child to the booking.

 

Can I add more people to my booking after I've made it?

Once you have your entry slot, if you wish to bring more family or bubble friends on the day, then they can tag along and pay on the door. Just tell us on arrival and pay the balance. You can't add people online after making the booking, so just bring them on the day.

 

I have a voucher. Can I use it?

If you have at least one paying person (with no voucher), book as normal but leave off those with vouchers. Bring the voucher on the day to hand over for the non-paid-for entries. Only contact us if you have vouchers for all of your group so therefore have nothing to pay; WE STILL NEED TO BOOK YOU THOUGH. Please check your vouchers are valid at any time. Some have restrictions printed on them.

 

 

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